General Terms of Condition
For all contracts of ALPNUTRITION GmbH with consumers (§ 13 BGB), made through our online store, these Terms and Conditions (GTC). A consumer is any natural person who enters into a transaction for a purpose that can neither be attributed to their commercial or independent professional activity.
2. Contractor, Customer Service
The purchase comes with ALP NUTRITION GmbH. More information about us can be found in the imprint. You can contact our customer service for questions and complaints on MF 8:30 to 17:00 at the telephone number +49 1805 807 744 (0.14 EUR per minute including VAT from a German landline; maximum of 0.42 EUR per minute incl. VAT from a German mobile network).
3. Conclusion of contract
By setting the products in the online shop we submit a binding offer to conclude a contract on this article. The contract is concluded by accepting by clicking the order button the offer of the goods contained in the basket. Immediately after sending the order you will get again a receipt by e-mail.
Still be added Returns Plus to the stated product prices. For details on the amount of shipping, consult the offers.
Payment is made by payment in advance, credit card, Amazon, PayPal.
Payment in advance
With the advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment.
The charge to your credit card occurs at the time, to which we will ship the goods to you.
You pay the invoice amount on the online provider PayPal. You must be registered there or to register. After legitimacy with the access you can confirm the payment instruction to us. You’ll get more information during the ordering process.
6. Retention of title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious damages, please file a complaint such errors immediately as possible to the delivery and take please immediately contact us. The failure of a complaint or contact has for your legal rights and their enforcement, especially your warranty rights no consequences. but help us to make our own claims against the carrier or transport insurance.
Consumers have a 14-day withdrawal.
You can (by example, letter, fax, e-mail) or your contract within 14 days without giving reasons in writing – if the goods before the deadline – by returning the goods revoked. The period begins upon receipt of this instruction in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receiving the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. To safeguard the withdrawal period is sufficient to send the revocation or thing. The revocation must be sent to:
ALP NUTRITION GmbH Ernst Robert Curtius-Str. 7 53117 Bonn Germany
Phone: +49 1805 807744 (0.14 EUR per minute including VAT from a German landline; maximum of 0.42 EUR per minute including VAT from a German mobile network)
Fax: +49 228 227222-29
Consequences of Withdrawal
In case of an effective cancellation the mutually received benefits returned and surrendered any benefits (as interest). Can you give us the performance received and benefits (for example, benefits of use) or partially or only in deteriorated condition or surrender, you will be obliged to pay compensation. For the deterioration and derived benefits, you must pay compensation only in so far as the benefits or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By “testing the properties and functioning” means the testing and trying out the goods, as it is possible and common in a shop. Transportable items are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods ordered and corresponds to the price of the products does not exceed an amount of 40 euros or if you at a higher price the thing at the time of the revocation yet the return or a have provided contractually agreed partial payment. Otherwise, the return is free of charge. Not parcel things are picked up. Obligations to refund payments must be fulfilled within 30 days. The period begins with the dispatch of your revocation or thing for us with their receipt.
Assumption of costs when exercising the right of withdrawal
You have to bear the cost of returning the goods if the delivered goods ordered corresponds and if the price of the goods does not exceed an amount of 40,00 euros, or if you are not at a higher price the thing at the time of the revocation yet the have provided consideration or a contractually agreed partial payment.
Contract text storage
The contract text is not stored by us.
The time available for the contract language is German.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.